Refund policy

Lizard Nectar Return & Refund Policy

At Lizard Nectar, we care about your satisfaction—and your skin. As a brand committed to clean, conscious, and toxic-free sun care, we maintain strict standards for product integrity and hygiene.

Returns

Due to the nature of our products, we do not accept returns on any items that have been opened, used, or have a broken seal.
To be eligible for a return, your item must be unused, unopened, and in its original sealed packaging.

  • Return requests must be made within 14 days of delivery.

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • To start a return, please email us at lizardnectar@gmail.com with your order number and reason for return.

  • Once your return is approved, we’ll provide the return address and further instructions.

Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

We do our best to package your order with care, but if your order arrives damaged, defective, or incorrect, please contact us at lizardnectar@gmail.com within 7 days of receiving it.

To help us make it right quickly, please include:

  • Your order number

  • A description of the damage

  • Clear photos of the product and packaging

We’ll gladly offer a full refund or replacement—whichever you prefer.

Non-returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used products

  • Sale items or gift cards

  • Custom or special-order products

  • Personal care items (due to hygiene regulations)

Exchanges

The fastest way to get what you need is to place a new order for the desired item and return your unopened, unused product following the instructions above.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, your refund will be processed back to your original payment method within 10 business days.

Please keep in mind that it might take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at lizardnectar@gmail.com.